At Monra, we want you to love your bag. This page explains our return and refund policy so you know exactly what to expect if something isn’t right with your order.
Our Return and Refund Policy
Our return and refund policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately can’t offer a refund or exchange.
To be eligible for a return, your bag must be unused, unwashed, and in the same condition you received it, with all original tags and packaging intact.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Bags marked as final sale or clearance
- Items showing signs of use, staining, or damage not caused by us
- Items returned without their original packaging
How to Start a Return and Refund
To request a return or exchange, please reach out through our Contact us page with your order number and the reason for the return. We’ll confirm your eligibility and share the return address with you.
A receipt or proof of purchase (such as your order confirmation email) is required to process any return.
Refunds
Once we receive and inspect your returned bag, we’ll email you to confirm whether your refund has been approved. Approved refunds are processed back to your original payment method, or as a bank transfer for Cash on Delivery orders, within a few business days.
In some cases, only a partial refund may be granted — for example, if an item shows signs of use or is missing parts for reasons not due to our error.
Late or Missing Refunds
If it’s been longer than expected and you haven’t received your refund, please check your bank account again first, then contact your bank, as there is often some processing time before a refund appears. If you’ve done this and still haven’t received your refund, please contact us through our Contact us page.
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a bag for the same item, contact us through our Contact us page and we’ll arrange the exchange with you.
Shipping Returns
Once your return is approved, we’ll share the return address with you. You are responsible for your own return shipping costs, and shipping costs are non-refundable. For higher-value items, we recommend using a trackable courier service, as we can’t guarantee that we’ll receive an item lost in transit.
Questions About Our Return and Refund Policy
If you have any questions, browse our latest bags in the Shop or get in touch through our Contact us page — we’re happy to help.