This Privacy Policy explains what information Monra (monra.pk) collects when you visit our site or place an order, how we use it, and who we share it with.
Information We Collect
When you place an order, we collect your name, phone number, delivery address, and email address (if provided) so we can process and deliver your order. If you contact us, we collect whatever information you share with us, such as your name and email address.
We also automatically collect some technical information when you browse our site, such as your IP address, browser type, and pages viewed, through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process, deliver, and follow up on your orders
- Respond to your questions and support requests
- Improve our website and product range
- Show you relevant ads and measure their performance
Cookies and Tracking
We use cookies to keep your cart and account working correctly. We also use the Meta (Facebook) Pixel, which helps us understand how visitors use our site and show relevant ads on Facebook and Instagram. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
Payments
We currently accept Cash on Delivery only, so we do not collect or store any card or online payment details.
Sharing Your Information
We share your name, phone number, and delivery address with our courier partners so they can deliver your order. We do not sell your personal information to third parties.
How Long We Keep Your Information
We keep order information for as long as needed for accounting, customer support, and legal purposes.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@monra.pk or through our Contact us page.